ace61 FAQ —
Answers to all your questions

To open an account at ace61 you need an active mobile number, a valid email address and a strong password. Fill in your name, date of birth and preferred currency in the registration form. ace61 is only for people aged 21 and above — age verification is part of our security process.

No. Each player may hold only one account. Attempting to open multiple accounts using the same name, phone number or payment method is considered a violation of ace61's rules and may result in account suspension. This rule is strictly enforced to ensure fair play.

Use the "Forgot Password?" option on the ace61 login page. Enter your registered email or mobile number and a reset link will be sent to you. Click the link to create a new password. If you have trouble, contact our 24/7 live chat — our Bengali-speaking team will assist you.

Go to Account Settings and upload a clear photo of your National ID (NID) or passport. Verification is usually completed quickly. Once KYC is done, your withdrawal limit increases and your account stays secure. All information is stored safely using SSL encryption.

Yes, ace61 is fully mobile-friendly. You can go to the ace61 login page from the browser of any smartphone or tablet and play directly — no separate app download is needed. It works smoothly on both Android and iOS devices.

When you deposit to ace61 using bKash, your balance is updated instantly in most cases. From the deposit page, select bKash, enter the amount and complete the payment to the indicated bKash number. The minimum deposit amount is ৳100.

Withdrawals from ace61 to Nagad or any other method are generally completed within 5 to 30 minutes. Withdrawals are faster when KYC verification is complete and wagering requirements have been met. The minimum withdrawal amount is ৳1,000.

ace61 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (major banks including Dutch-Bangla, City, BRAC, Islami and Sonali Bank). The minimum deposit is ৳100 for all methods.

ace61 does not charge any deposit or withdrawal fees itself. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Check the charges of the relevant service before making a transaction.

If a withdrawal takes more than 30 minutes, first confirm that your KYC verification is complete and your wagering requirements have been met. If the problem persists, contact ace61's 24/7 live chat with your transaction details — the support team will resolve it quickly.

To bet on BPL or any T20 or international cricket match at ace61, go to the Cricket section. Select a match, choose your preferred market (match winner, top run scorer, etc.) and enter your bet amount. In live betting, odds are updated while the match is in progress.

The slots section at ace61 features games from multiple leading providers including PG Soft, Pragmatic Play, JILI and Spribe. Many games popular among Bangladeshi players are available here, including Fortune Tiger, Gates of Olympus, Fortune Gems and Aviator.

RTP (Return to Player) is the average percentage a game returns to players over the long term. Generally, the higher the RTP, the more player-friendly the game is considered. All games at ace61 are from certified providers — fair play is ensured. Before choosing a game you can check general RTP information on the provider's official page.

In live casino you can play table games with real dealers via direct video streaming — such as live roulette, blackjack, baccarat and Sic Bo. Evolution Gaming and Ezugi live tables are available at ace61. You will get the best experience with a high-speed internet connection.

Yes, all ace61 games are optimised for mobile browsers. Slots, live casino and cricket betting — everything can be played smoothly from the browser on Android or iOS devices. No separate app installation is needed; you will get the best performance with a good internet connection.

Open a new account at ace61 and you will receive a 200% bonus on your first deposit, up to a maximum of ৳5,000. This means if you deposit ৳2,500 you will receive an additional ৳5,000 as a bonus, making your total balance ৳7,500. To receive the bonus, your first deposit after creating the account must be a minimum of ৳100.

A 20x wagering requirement means you must place bets totalling the bonus amount multiplied by 20. For example, if you receive a ৳5,000 bonus you must complete ৳100,000 worth of bets. After that, your winnings become withdrawable. See the Terms and Conditions page for the bonus expiry and full terms.

ace61's VIP program has three levels: Bronze, Silver and Gold. Levels increase through regular play. The Bronze level offers a maximum weekly cashback of 0.3%, Silver up to 0.5% and Gold up to 0.8%. Moving to higher levels also brings special promotions and priority support.

ace61 regularly offers various seasonal and event-based promotions — such as special betting bonuses during the BPL season or reload offers on occasions like Eid. Check the ace61 Casino page regularly and ask in live chat to find out about the latest offers.

No, the welcome bonus applies only once — on each account's first deposit. Attempting to claim this benefit repeatedly by creating multiple accounts is a violation of ace61's rules and may result in account closure.

Yes. ace61 protects all information using SSL encryption. Your personal details, payment information and transaction history are never shared with third parties. Read our Privacy Policy page to learn more about our security practices.

You must be at least 21 years old to open an account and play at ace61. This is strictly verified. ace61 is committed to preventing underage gambling and ensuring responsible gaming.

ace61 places the highest importance on responsible gaming. You can set deposit limits, session limits and self-exclusion on your own account. For more detailed support, visit our Responsible Gaming page or contact us via live chat.

Self-exclusion can be activated from the "Responsible Gaming" section in Account Settings. It is possible to temporarily or permanently close your account for a set period (from 1 week to permanent). Contact live chat for immediate assistance.

All games at ace61 are supplied by reputable providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi) who ensure fair play through third-party audits. Random Number Generator (RNG) technology is used in games, which keeps every result completely independent and unpredictable.